Petsafe and Innotek share a
They operate 0900-1200 and 1300-1700 for five days a week.
Monica Lea and her staff are very helpful.
Petsafe and Innotek also have a Europe-wide customer care line : 00 800 18 18 20 20
Manuals for Petsafe systems can be found at
Manuals for Innotek systems can be found at
some useful Innotek system troubleshooting guides are available at
We have emailable copies of most of the Invisible Fence® Brand manuals. Contact us and ask for what you need.
We used to provide a booklet with every Invisible Fence® Brand system “Notes for British Users” to supplement the American manuals. Click here to see it.
We no longer sell Break Finder Kits, but our instructions for using the Break Finder Kit are available here.
Cable Tracker with Tone Generator Kits for wire loop break finding are widely available. See www.maplin.co.uk
A spare 100 metre or 150 metre reel of wire to bypass sections of the loop and an inexpensive digital multimeter can be a great help in finding high resistance joins. Amazon has multimeters from about £4 upwards. Search for “digital multimeter”, and then sort by “cheapest first”